Xcia: Privacy Policy
This Privacy Policy explains how Xcia ("we," "us," or "our") collects, uses, and protects your information when you use our Discord bot services. By using our bot, you consent to the data practices described in this policy.
1. Information We Collect
1.1. User Data
We may collect user data such as usernames, user IDs, and message content to provide and improve our bot's functionality. This data is not shared with third parties without your explicit consent unless necessary for bot functionality or required by law.
1.2. Server Data
We may collect server-specific data, including server IDs, channel IDs, roles, and permissions, to ensure that the bot operates effectively within each server. We may also collect messages sent on the server when some commands are executed.
1.3. Interaction Data
We may collect data on user interactions with the bot, including commands used, responses, and error messages, to enhance the bot's performance and troubleshoot issues.
1.4. Logs
We may keep temporary logs of interactions, errors, and status events to improve service reliability. These logs are deleted periodically.
1.5. Ticket Chat History
We store transcripts of closed ticket conversations, including all user and bot messages. This data is retained for record-keeping and support purposes. It can be deleted by using my transcripts dashboard (/transcripts).
2. How We Use Your Information
2.1. Bot Functionality
We use the collected information to provide, maintain, and improve the features and functionality of the bot.
2.2. Support and Troubleshooting
We may use interaction and log data to investigate issues and respond to user support requests.
2.3. Improvements and Updates
We may use your data to identify areas for improvement, optimize performance, and implement new features.
3. Information Sharing and Disclosure
3.1. Third-Party Services
We do not sell or share your information with third-party companies or services, except as required to provide core bot functionality (such as interactions with the Discord API) or by law.
3.2. Legal Compliance
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Storage and Security
4.1. Data Storage
We store your data only as long as necessary to provide our services or as required by applicable law. Once no longer needed, your data will be deleted or anonymized.
4.2. Security Measures
We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
5.1. Data Deletion
You may request the deletion of your data by contacting our support team. We will delete your data unless we are legally required to retain it.
5.2. Opting Out
If you do not agree with this policy, you may stop using our bot. Continued use of the bot indicates acceptance of this Privacy Policy.
6. Compliance with Discord's Terms of Service and Privacy Policy
By using our bot, you agree to comply with Discord's Terms of Service and Discord's Privacy Policy. We are committed to following Discord's guidelines on user data collection, storage, and sharing. Any information shared with Discord's API is done so in accordance with their policies.
7. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and it is your responsibility to review the policy regularly. Continued use of our bot after changes to the Privacy Policy constitutes acceptance of the updated terms.